Refund Policy

Last Updated: 13/03/2025

At NEUVIE, we strive to provide valuable and engaging content to support our users. This Refund Policy outlines the circumstances under which refunds may or may not be granted for our subscription-based services and digital content.

1. General Refund Policy

As NEUVIE provides digital content and services, all purchases are final and non-refundable once a subscription has been activated or digital content has been accessed.
Users are encouraged to utilize the one-time free trial of premium features before committing to a subscription.
Refunds will not be provided for unused portions of a subscription period.

2. Subscription Cancellation & Renewals

Subscriptions automatically renew unless canceled before the next billing cycle.
Users can manage and cancel their subscriptions at any time through the App Store, Google Play Store, or their NEUVIE account settings.
Canceling a subscription prevents future charges but does not provide a refund for the current billing period.

3. Exceptional Circumstances for Refunds

Refunds may be considered on a case-by-case basis in the following circumstances:

Accidental duplicate purchases (e.g., multiple subscriptions charged within the same billing period).
Technical issues preventing access to premium content that cannot be resolved within a reasonable timeframe.
Unauthorized transactions due to fraudulent activity (proof may be required).

For any refund requests under these circumstances, users must contact [Insert Support Email] within 7 days of the charge.

4. Refunds for Third-Party Payments

If a subscription or in-app purchase was made via the Apple App Store or Google Play Store, refund requests must be submitted directly to those platforms as per their refund policies.
NEUVIE does not have control over third-party refund decisions.

5. Changes to This Policy

NEUVIE reserves the right to modify this refund policy at any time. Changes will be communicated to users through the app or official communication channels.

For any refund-related inquiries, please contact geraldine@neuvie.co.uk