NEUVIE Privacy Policy

NEUVIE PRIVACY POLICY

Last Updated: 13/03/2025

NEUVIE values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use the NEUVIE mobile application ("App") and related services.

1. Information We Collect

Account Information: When you register, we collect your name, email address, and payment details (for premium subscriptions).
Usage Data: We track how you interact with the App, including completed tasks, course progress, and points earned.
Task & Activity Visibility: If you opt into public task mode, your selected task category (e.g., cleaning, work) will be visible to other users currently working on tasks within the same category.
Live Sessions & Events: Q&A sessions and live events will be recorded and stored to allow access for users who have missed them due to differing time zones and commitments.
Dopamine Menu & Course Personalization: Data on task preferences and selected strategies may be collected to enhance user experience and provide tailored recommendations.

2. How We Use Your Information

To provide, personalize, and improve NEUVIE services.
To facilitate social features, such as showing other users working on similar tasks (if opted in).
To store and make live session recordings available to eligible users.
To enhance course and dopamine menu personalization based on user interactions.
To process transactions and manage subscriptions.
To provide customer support and respond to inquiries.
To monitor and prevent fraudulent activity.

3. Information Sharing & Disclosure

With Partner Brands: Only aggregated and anonymized data may be shared to analyze engagement with rewards and offers.
With Service Providers: We may share information with third-party providers to process payments, store data, and analyze user behavior.
Legal Compliance: We may disclose information if required by law or to protect our rights and the security of our users.

4. Data Security

We implement security measures to protect your data from unauthorized access, loss, or misuse.
While we strive to protect your data, no system is completely secure. Users should take precautions to safeguard their accounts.

5. Your Choices & Rights

Privacy Controls: Users can choose whether tasks are private or public within the App settings.
Access to Recordings: Recorded live sessions will be available to users within applicable subscription tiers.
Data Deletion: Users may request account deletion and data removal by contacting [Insert Contact Email].

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically and will notify users of significant changes.
Continued use of the App after updates means you accept the revised Privacy Policy.

7. Contact Us

For any questions regarding this Privacy Policy, please contact us at geraldine@neuvie.co.uk